Emory-Adventist Hospital wins patient safety award | Health
SMYRNA, Ga. -- Emory-Adventist Hospital at Smyrna has earned the Quality and Patient Safety Award from the Partnership for Health and Accountability.
The Cobb County hospital won the second-place award in the Hospitals Less than 100 Beds category for its project, "Improving Safety through Effective Communication Practices."
"Improving patient safety and satisfaction is a priority of hospitals statewide," Georgia Hospital Association (GHA) president Joe Parker said in a statement. "We applaud Emory-Adventist Hospital at Smyrna for its revamped focus on communication and subsequent increase in patient and employee satisfaction."
The hospital's project had a goal of improving the culture of safety, increasing patient satisfaction and providing tools for effective employee-to-manager communication.
To do this, Emory-Adventist took steps like installing communication white boards in patient rooms, making follow-up phone calls to discharged patients and holding monthly lunches with the COO where employees got the opportunity to ask questions and voice concerns.
Results of the changes showed that patient satisfaction scores improved by 11 percent. Employee satisfaction rose to 4.61 on a 5.0-point scale.